Data Recovery Terms & Conditions

iTrustech > Data Recovery Terms & Conditions

In conjunction with data recovery cleanroom directly, iTrustech provides data recovery at very competitive rates in the market. with the below terms and condition upon engaging iTrustech as follows –


The client authorizes iTrustech Pte Ltd or its designee to conduct an evaluation of the media sent to determine the nature of the damage, the possibility of recovery and provide the recovery cost and estimated duration. After evaluation, the quotation will not contain any details such as technical graphs and pictures of any kind. iTrustech Pte Ltd normally do not charge fixed evaluation fee.

However if the client chose to cancel the job after verbal or written quotation or during evaluation, there will be a cancellation fee of S$70 for service, S$100 for priority service and S$180 for complex server or RAID systems. Cancellation will be based on per HDD basis. for RAID or complex server type will be based on per job basis.

The client authorizes iTrustech Pte Ltd, its employees, contractors, and agents, to receive and transport this media/equipment/data to, from and between their facilities. The client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on the property.

The client attests that the recovered data will not be used for any illegal purposes. The client further attests that iTrustech Pte Ltd is not participating in any illegal activity by providing the data recovery service to the client. Upon client’s confirmation of the job, the client cannot cancel the job otherwise 100% of the full quoted price will be charged as penalty.

Failure to Claim Property

Any property left with iTrustech Pte Ltd unclaimed for 60 days, will be appropriately disposed of. At which time, iTrustech Pte Ltd shall have no liability to the client or any third party.

Limited Liability

iTrustech Pte Ltd shall not be liable as a result of this agreement, or the performance of any data recovery services, or evaluation of the possibility of providing data recovery services, for any claims regarding the physical functioning of equipment OR media or the condition or existence of data on storage media supplied before, during or after service. The client understands and accepts that data recovery cannot be guaranteed and is not promised or guaranteed. Some data cannot be recovered.

In no event will iTrustech Pte Ltd or any contractor, employee, or agent of iTrustech Pte Ltd be liable for any loss of data or loss of revenue or profit or any special incidental, or consequential damages, however caused, in connection with this agreement or any service provided by iTrustech Pte Ltd or its agents, contractors, or employees; even if iTrustech Pte Ltd has been advised of the possibility of damage or loss to persons or property.

iTrustech Pte Ltd’s liability of any kind with respect to the services, including any negligence on its part, shall be limited to a maximum of S$100. Client and iTrustech Pte Ltd agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at iTrustech Pte Ltd’s option, either (a) additional attempts by iTrustech Pte Ltd to recover satisfactory data or (b) a refund of the amount paid by the client. The parties acknowledge that the price of data recovery services would be much greater if iTrustech Pte Ltd undertook more extensive liability or promised additional remedies. Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of iTrustech Pte Ltd, and assumes any and all known risks of injury and property damage that may result.

Confidentiality and Warranty

The client understands and agrees that iTrustech Pte Ltd may disclose any and all information or data files supplied with, stored on, or recovered from client equipment to employees, contractors, lawyers or agents of iTrustech Pte Ltd or as require by law. iTrustech Pte Ltd makes no warranty, express or implied, and iTrustech Pte Ltd disclaims any warranty of any kind, for the services being provided or discussed herein.


Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or delivered), unless by special previous arrangement. The client is financially responsible for all shipping costs, custom duties and taxes to and from iTrustech Pte Ltd.


The parties shall submit all disputes relating to this Agreement or to either party’s performance hereunder, or any nature whatsoever, to arbitration, including but not limited to tort, contract, statutory, or equitable in accordance with the Rules of the Singapore Government law, except that any claim in connection with iTrustech Pte Ltd seeking equitable relief in connection with iTrustech Pte Ltd’s intellectual property rights may be brought in court rather than in arbitration.

Either party may enforce the award of the arbitrator in a court of competent jurisdiction. The parties understand that they are waiving their rights to a jury trial as to issues covered by this arbitration agreement. The arbitration shall take place in Singapore, and the laws of the Republic of Singapore shall apply.

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